Privacy Policy

Effective Date: January 1, 2026

OH Water Heater Repair has been fixing water heaters across Ohio since 2006. When you call us or visit our website, you share some information with us. We treat that information the same way we treat your home - with respect. This policy explains what we collect, why we collect it, and how we keep it safe. If anything here is unclear, call us at +1 (614) 543-4891 and we'll walk you through it.

Information We Collect

When you contact us, we collect your name, phone number, email address, and the service address where the work is needed. We also note details about your water heater - make, model, age, and the symptoms you describe - so our technician arrives prepared.

If you visit our website, we automatically collect basic technical data like your IP address, browser type, device type, and the pages you view. This helps us understand how people find us and what they're looking for.

How We Use Your Information

We use your contact details to schedule your appointment, confirm arrival times, and follow up after the job is done. If we need to order a part for your water heater, we may share your address with our supplier so the part gets to the right place.

We also use your information to send appointment reminders, provide estimates, and answer any questions you have about your repair or installation. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies - small text files stored on your device - to remember your preferences and improve your browsing experience. For example, cookies help us keep the site loading quickly and show you relevant information based on how you found us.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us directly to schedule service.

Analytics and Third-Party Tools

We use analytics tools like Google Analytics to see how many people visit our site, which pages they spend time on, and where they come from. This data is aggregated and does not identify you personally.

We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access the information needed to perform their service, and they are required to protect it.

Data Sharing and Disclosure

We share your information only when it's necessary to complete your service. That includes sharing your address and contact details with our technicians and, when needed, with parts suppliers or payment processors.

We may also disclose information if required by law, such as in response to a subpoena or court order, or to protect the safety and rights of our customers, our team, or the public. We never sell or rent your personal information.

Data Retention

We keep your service records - including your contact information, the work performed, and any warranty details - for as long as needed to support your water heater and meet our legal and accounting obligations. That typically means at least seven years after your last service with us.

When your information is no longer needed, we securely delete or anonymize it. If you'd like us to remove your details sooner, contact us and we'll honor your request as long as we're not required to keep it by law.

Data Security

We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to your data to employees and technicians who need it to do their jobs, and using secure systems for storage and communication.

No method of transmission over the internet or electronic storage is completely secure, but we work hard to keep your information safe. If we ever become aware of a data breach that affects you, we will notify you as required by law.

Your Rights

You have the right to ask us what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing purposes at any time.

To exercise any of these rights, call us at +1 (614) 543-4891 or send a written request to the address below. We'll respond within a reasonable timeframe and let you know if we need anything else from you to process your request.

Children's Privacy

Our services are meant for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we'll post the updated policy on this page and update the effective date at the top.

We encourage you to review this page periodically. Your continued use of our website or services after any changes means you accept the updated policy.

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